Responsible Gaming at jetbeez — Play Smart, Stay in Control

At jetbeez, responsible gaming is not an afterthought — it is a foundational part of how we operate. We understand that the Bangladesh gambling audience is diverse, and that for some players, the line between entertainment and compulsion can become blurred over time. Our goal is to ensure that the jetbeez platform remains a safe, transparent, and enjoyable environment for every player who chooses to register with us.

We take a proactive approach to player welfare. Rather than waiting for a problem to escalate, jetbeez builds responsible gaming tools directly into the account management experience so that every player has straightforward access to deposit limits, session timers, self-exclusion options, and dedicated support — at any time, without barriers.

Gambling should be entertaining. When it stops being fun, jetbeez is here to help you step back, reassess, and access the resources that can make a real difference. This page explains every tool and resource available to you as a jetbeez player, and how to use them effectively.

Age Verification at Registration

All new jetbeez players are required to provide their date of birth at registration. This information is cross-checked against the identity documentation submitted during the KYC (Know Your Customer) verification process. Players who cannot confirm that they are aged 18 or above will have their accounts suspended and any funds returned through the original payment method.

Parental Controls and Child Protection

If you share a device with children or younger family members, we strongly encourage you to use device-level parental control software to restrict access to gambling websites. Tools such as parental control settings built into Android and iOS devices, or third-party filtering applications, can prevent unauthorised access to the jetbeez platform. Never share your account credentials with anyone, and always log out of your account when you are not using it.

Reporting Underage Access

If you believe that a minor has accessed or is attempting to access a jetbeez account, please contact our support team immediately at [email protected]. We treat all such reports as urgent and act on them without delay.

One of the most effective ways to maintain control of your gambling activity is to set a firm financial boundary before you begin playing. jetbeez provides a comprehensive suite of limit-setting tools that allow you to define exactly how much money you are willing to deposit or spend over a given time period. These limits are your first line of defence against uncontrolled spending.

Limits can be set or reviewed at any time from within your account settings. Reducing a limit takes effect immediately. Increasing a limit is subject to a mandatory reflection period — typically 24 to 72 hours — during which the increase does not take effect. This cooling-off window is intentional: it gives you time to reconsider whether the increase is genuinely in your best interest.

Self-exclusion is a formal arrangement through which you request jetbeez to block your account for a defined period or permanently. It is designed for players who feel that their gambling is getting out of hand and who want a firm, enforced break from the platform. Self-exclusion is a serious tool, and jetbeez treats all such requests with the highest priority.

How Self-Exclusion Works

When you request self-exclusion, your account is immediately suspended. You will be unable to log in, make deposits, place bets, or access any platform feature during the exclusion period. All pending withdrawals will be processed as normal. Marketing communications — including promotional emails and SMS messages — are suspended for the duration of the exclusion and are not reinstated automatically when the period ends.

Available Exclusion Periods

jetbeez offers the following self-exclusion durations. The minimum exclusion period is six months. There is no upper limit — you may request a permanent self-exclusion at any time.

• 6 months — recommended as a starting point for players who need a structured break
• 12 months — a full calendar year away from the platform
• 2 years — for players who want an extended enforced break
• 5 years — a long-term exclusion for players with significant concerns
• Permanent — an indefinite exclusion with no scheduled end date; reversal requires a formal review process with a minimum 7-year waiting period

Requesting Self-Exclusion

To request self-exclusion, contact the jetbeez support team at [email protected] with the subject line "Self-Exclusion Request". Please include your registered username and the exclusion period you are requesting. Your account will be suspended within one business day of the request being received. For urgent situations, please indicate "URGENT" in your email and our team will action the request as a priority.

Lifting a Self-Exclusion

Self-exclusion cannot be lifted before the chosen period has elapsed. Once the period ends, lifting the exclusion is not automatic — you must actively contact the support team to request reinstatement. A mandatory 24-hour reflection period applies before reinstatement takes effect. This is intentional, to ensure the decision to return to gambling is considered rather than impulsive.

Not every player who needs a break requires a full self-exclusion. For players who want a shorter, more flexible pause, jetbeez offers a range of time-out and session control options. These tools are designed to interrupt the momentum of extended gambling sessions and give players a natural opportunity to step away and reflect.

Session Time Limits

You can set a maximum session duration from within your account settings. Once the session limit is reached, you will receive a notification and be automatically logged out of the platform. You can choose to set session limits ranging from 30 minutes to 8 hours per day. If you have not set a session limit and have been active for an extended period, jetbeez will display a reminder prompting you to take a break.

Reality Checks

Reality check notifications are periodic pop-up messages that appear during active play to remind you how long you have been playing and how much you have spent or won in the current session. These are designed to counteract the "flow state" that can occur during extended gambling sessions and help you make a conscious, informed decision about whether to continue. Reality checks can be configured at intervals of 15, 30, or 60 minutes.

Short-Term Time-Out

A time-out is a voluntary, shorter-term account suspension designed for players who feel they need a brief pause without committing to a full self-exclusion. jetbeez offers time-out periods of 24 hours, 48 hours, 7 days, and 30 days. During a time-out, your account is suspended and marketing communications are paused. At the end of the time-out period, your account is automatically reinstated unless you choose to extend the pause.

Problem gambling does not always look the same for every individual, and it can develop gradually over time. Awareness is the first step toward addressing it. The following self-assessment questions are commonly used by gambling support professionals to help individuals identify whether their gambling behaviour may have become problematic.

Consider whether any of the following statements describe your experience. If you answer "yes" to several of these questions, we encourage you to reach out to our support team or one of the external organisations listed in Section 7 of this page.

jetbeez encourages all players who are concerned about their gambling — or the gambling of someone they care about — to seek professional support. The following organisations provide confidential advice, counselling, and practical assistance to individuals affected by problem gambling. All services listed are free of charge.

If you are concerned about your gambling and want to take action, here is a clear step-by-step guide to the support options available to you through your jetbeez account. You do not need to wait until a problem becomes serious — reaching out early is always the better choice.