jetbeez Privacy Policy — Your Data, Your Rights, Our Obligations

jetbeez collects personal data from players in order to provide the platform's services, fulfil legal obligations, and maintain the security and integrity of player accounts. The categories of data we collect are described below.

1.1 Registration Data

When you create a jetbeez account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, residential address (including city and district — for example, Dhaka, Chittagong, Sylhet, or Khulna), email address, and the username and password you choose for your account. This data is essential to create and maintain your account and cannot be omitted.

1.2 Identity Verification (KYC) Data

To meet our responsible gaming and anti-money laundering obligations, we may request documentary evidence of your identity and age. This typically includes a government-issued photo identification document such as your National Identity Card (NID) or passport, and may additionally include proof of address. These documents are processed securely and retained only for as long as required by applicable legal and regulatory obligations.

1.3 Financial and Transaction Data

We collect data relating to all financial transactions conducted through the jetbeez platform, including deposit and withdrawal amounts, payment method details (such as the mobile wallet number associated with your bKash, Nagad, Rocket, or Upay account, or the card details associated with a Visa or Mastercard transaction), transaction timestamps, and transaction reference numbers. Full payment card numbers are never stored by jetbeez — card payment processing is handled by PCI-DSS compliant payment processors.

1.4 Usage and Behavioural Data

When you use the jetbeez platform, we automatically collect information about how you interact with the site and its games. This includes pages visited, games played, bet amounts and outcomes, session duration, features used, and in-platform navigation patterns. This data helps us improve the platform experience and, where relevant, support responsible gaming monitoring.

1.5 Technical and Device Data

We collect technical information from the device you use to access jetbeez. This includes your IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, referring URL, and time zone. This data is used for fraud prevention, security monitoring, and platform optimisation.

1.6 Communication Data

We retain records of all communications between you and the jetbeez support team, including emails sent to or received from [email protected] and any in-platform messaging. These records are used to resolve disputes, improve customer service, and maintain a clear history of support interactions.

jetbeez uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are inconsistent with the purposes described at the time of collection. The primary purposes for which your data is used are as follows.

2.1 Account Management and Service Delivery

Your registration and account data is used to create and maintain your jetbeez account, authenticate your identity at login, process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or Dutch-Bangla Bank), and provide access to all platform features including casino games, slots, and sports betting markets.

2.2 Identity Verification and Compliance

We are required to verify the identity and age of all players before processing withdrawals and at other points during the account lifecycle. Your KYC documentation is processed for this purpose and to comply with our anti-money laundering (AML) obligations. This is a legal requirement, not a discretionary one, and data processed for compliance purposes is retained for the periods prescribed by applicable law.

2.3 Fraud Prevention and Security

Technical and transaction data is used by our security systems to detect and prevent fraud, unauthorised account access, money laundering, and other prohibited activities. Automated fraud detection tools may flag unusual activity patterns for manual review by our compliance team. Where fraud is confirmed, the relevant data may be shared with law enforcement authorities.

2.4 Responsible Gaming Monitoring

Usage and behavioural data is analysed to identify patterns that may indicate problem gambling behaviour. Where such patterns are detected, jetbeez may reach out to the relevant player to offer responsible gaming support, including information about deposit limits, self-exclusion, and external support resources. This use of data is consistent with our commitment to player welfare.

2.5 Customer Support

Communication data and account history is used by our support team to respond to your queries, resolve disputes, and provide assistance with account issues. Having access to your account history enables our team to assist you more effectively without requiring you to repeat information.

2.6 Platform Improvement and Analytics

Aggregated and anonymised usage data is used to understand how players interact with the jetbeez platform, identify areas for improvement, and guide decisions about new features or game additions. Where analytics involves individual-level data, it is processed under appropriate safeguards.

2.7 Marketing Communications

Where you have opted in to receive marketing communications from jetbeez, we may use your email address to send you information about promotions, new games, and seasonal offers relevant to the Bangladesh market. You may withdraw your consent to marketing communications at any time by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.

jetbeez does not sell or rent your personal data to any third party for marketing or commercial purposes. However, in the course of providing our services, it is sometimes necessary to share data with trusted third parties operating under strict contractual and confidentiality obligations. The categories of recipients are described below.

3.1 Payment Service Providers

To process your deposits and withdrawals, jetbeez shares the minimum necessary financial data with our payment service providers, including the operators of bKash, Nagad, Rocket, Upay, and our card payment processing partners. These providers receive only the data required to complete the specific transaction and are contractually prohibited from using it for any other purpose.

3.2 Game Software Providers

Games available on the jetbeez platform are powered by third-party software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive technical session data (such as player session tokens and game round identifiers) necessary to operate the games and maintain game integrity records. They do not receive your full personal profile.

3.3 Identity Verification Services

To complete KYC verification, jetbeez may use the services of specialist identity verification providers. These services receive the documentation you submit and return a verification result to jetbeez. Your documents are processed and stored in accordance with the verification provider's own privacy policy, which operates to equivalent data protection standards.

3.4 Legal and Regulatory Disclosure

jetbeez may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we are legally compelled to do so. In such circumstances, we will disclose only the data specifically required by the relevant order or legal obligation and will, where permitted by law, inform you that such a disclosure has occurred.

3.5 Business Transfers

In the event that the jetbeez business or any part of it is transferred, merged with, or acquired by another entity, personal data held by jetbeez may be transferred as part of that transaction. We will notify registered players via their registered email address before any such transfer takes effect, and the acquiring entity will be required to process your data in a manner consistent with this Privacy Policy.

4.1 What Are Cookies

Cookies are small text files stored on your device by your web browser when you visit a website. jetbeez uses cookies and similar tracking technologies (such as local storage objects and session tokens) to operate the platform, remember your preferences, and gather analytical data about how the site is used.

4.2 Types of Cookies We Use

• Essential Cookies: These are necessary for the platform to function. They enable core features such as account login sessions, security tokens, and shopping cart functionality. The platform cannot operate correctly without them.
• Functional Cookies: These remember your preferences — such as your preferred language or display settings — to provide a more personalised experience across sessions.
• Analytical Cookies: These help us understand how players navigate and use the jetbeez platform by collecting aggregated, anonymised data about page visits, session lengths, and feature engagement. This data guides platform improvements.
• Security Cookies: These support our fraud detection and account security systems by helping identify unusual login patterns or suspicious activity across sessions.

4.3 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Please be aware that blocking essential cookies will significantly impair the functionality of the jetbeez platform, and certain features — including account login — may become unavailable. Instructions for managing cookies in the most common browsers are available in each browser's help documentation.

4.4 Do Not Track

Some browsers transmit a "Do Not Track" signal to websites. The jetbeez platform currently does not alter its data collection practices in response to Do Not Track signals, as there is no universally accepted standard for how such signals should be interpreted. We are committed to reviewing this position as industry standards evolve.

jetbeez takes the security of your personal data seriously and implements a range of technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction.

5.1 Encryption

All data transmitted between your browser or device and the jetbeez platform is protected using 256-bit Transport Layer Security (TLS) encryption. This ensures that your personal details, login credentials, and payment information cannot be intercepted in transit. Our SSL certificate is maintained and regularly renewed to ensure continuous protection.

5.2 Access Controls

Access to personal data within jetbeez's internal systems is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational reason to access specific categories of data are granted that access. Access privileges are reviewed regularly, and former employees have their access revoked immediately upon leaving the organisation.

5.3 Password Security

Player account passwords are stored in an irreversibly hashed format using industry-standard hashing algorithms. jetbeez staff cannot view your plain-text password at any time. If you forget your password, a secure reset process is initiated rather than the password being retrieved. You should choose a strong, unique password for your jetbeez account and avoid reusing passwords from other platforms.

5.4 Incident Response

In the unlikely event of a data security incident that affects your personal information, jetbeez has procedures in place to identify, contain, and assess the impact of the incident. Where the incident poses a risk to your rights or interests, we will notify you promptly at your registered email address with details of what occurred, what data was affected, and what steps we are taking in response.

6.1 Retention During Account Activity

jetbeez retains your personal data for as long as your account remains active and for a reasonable period thereafter. Active account data — including registration information, transaction history, and communication records — is retained to enable continuous service delivery, support dispute resolution, and comply with applicable legal obligations.

6.2 Retention After Account Closure

Following the closure of your jetbeez account, whether at your request or as a result of a platform-initiated action, we retain certain categories of data for defined periods required by law and regulation. Financial transaction records and KYC documentation are typically retained for a minimum period following account closure to satisfy anti-money laundering record-keeping requirements. Communication data relating to disputes may be retained until the relevant dispute is fully resolved, including any applicable appeal period.

6.3 Anonymisation and Deletion

Once the applicable retention period has elapsed and there is no longer a legal or legitimate operational basis for retaining your personal data, jetbeez will either securely delete the data or anonymise it in a manner that makes it impossible to re-identify you as an individual. Anonymised data may be retained for analytical purposes without limitation, as it no longer constitutes personal data.

6.4 Marketing Data

Where you have consented to receive marketing communications from jetbeez, your contact details will be retained on our marketing list until you withdraw your consent. Upon withdrawal of consent, your details will be removed from active marketing lists within a reasonable processing period, and you will receive no further promotional communications from jetbeez.

As a jetbeez player, you have a number of rights with respect to the personal data we hold about you. These rights are described below. To exercise any of these rights, contact the jetbeez support team at [email protected] with your request and sufficient detail to allow us to identify your account and the specific data concerned. We aim to respond to all rights requests within a reasonable timeframe.

8.1 Contacting Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jetbeez handles your personal data, please contact us directly at [email protected]. Our support team is available seven days a week and will direct your enquiry to the appropriate team for a considered response. Please include "Privacy Enquiry" in the subject line of your email to ensure prompt routing.

8.2 Policy Updates

jetbeez reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, the introduction of new platform features, or changes in our data processing practices. When a material change is made to this policy, we will notify registered players by email at their registered address and update the "Last updated" date shown at the top of this page. We encourage you to review this policy periodically so that you remain informed about how your data is handled.

8.3 Continued Use as Acceptance

Continued use of the jetbeez platform following notification of a policy update constitutes acceptance of the revised Privacy Policy. If you do not agree with the changes, you should cease using the platform and contact us to request account closure and, where applicable, deletion of your personal data in accordance with Section 7 above.

This Privacy Policy was last reviewed and updated in January 2026. jetbeez is committed to maintaining transparency about data practices and will communicate all material changes to registered players in advance.